{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "We deliver to addresses in New Zealand only. Standard delivery is free on orders of $100 or more; a flat $30 delivery charge applies below that. Orders are dispatched within 2 working days and then delivered in up to 7 working days by tracked courier. Express Delivery is offered at checkout for $30 on any order.",
    "content": "Shipping Last updated 21 October 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order. Where we deliver We deliver to addresses in New Zealand only, all over the country, including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Napier-Hastings, Dunedin, Palmerston North, Nelson and Rotorua. We do not ship outside New Zealand. What delivery costs Standard delivery is free on orders of $100 or more. Below that, a flat $30 delivery charge applies. Free delivery is based on your goods total after any discount code. The charge is shown in your cart before you pay, so nothing is added at the last step. How long it takes We dispatch within 2 working days. Delivery then takes up to 7 working days by tracked courier. Working days leave out weekends and public holidays, and remote or rural addresses may take a little longer. Express delivery Express Delivery is an option you can pick in your cart. It costs a flat $30 for the whole order, and that charge applies even when your order already qualifies for free standard delivery. Express orders are dispatched within 1 working day and delivered in 3 to 5 working days. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has shipped. We only receive the tracking code once the parcel has been sent, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our Track Your Parcel page. Separate packages For logistical reasons, items in the same order may be sent in separate packages and may arrive on different days. If part of your order has arrived and you are unsure about the rest, email us and we will check it for you. If something goes wrong in transit Your order is our responsibility until it is delivered to you. If it arrives damaged or does not arrive, email us at theteam@customersupport.care with your order number and we will put it right at no cost to you. Our Refunds & Returns page has the details. Questions before you order If you have any other questions about delivery, email us at theteam@customersupport.care before you buy and we will do our best to help.",
    "url": "https://lawnlevelrake.co.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Our change of mind policy gives you 15 days from delivery to return an item. Returns need proof of purchase from this website and the item in its original packaging, and change of mind returns are sent back at the customer's cost. Damaged, incorrect, missing, faulty or not-as-described orders are put right at our cost, and your guarantees under the Consumer Guarantees Act 1993 apply alongside this policy. There is no charge for cancelling before an order ships.",
    "content": "Refunds & Returns Last updated 21 October 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order. Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help. 15 days from delivery to change your mind Our change of mind policy gives you 15 days from the day your order is delivered to return an item for a refund or an exchange. This is our own policy, offered on top of your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which are explained further down this page. If your order arrives in more than one parcel, the days run from the day the last parcel arrives. The reason does not matter. You may have found a better price, changed your mind, ordered the wrong item, or found that it does not fit or that you no longer need it. How to return an item Tell us within 15 days of delivery. Email theteam@customersupport.care with your order number and the items you are sending back. We will reply with the return address: goods go back to the warehouse your order was sent from. A tracked service protects you if a parcel goes missing, so please send us the tracking details once it is posted. Keep your receipt, order confirmation or other proof that you bought from this website. We cannot accept returns of goods bought from other retailers. Please send the item back in its original packaging, packed so it arrives undamaged, and unused. If an item comes back used, for example used on a lawn or fixed into the ground, we may not be able to accept it as a change of mind return. You pay the cost of sending the goods back when you change your mind. Levelling rakes and lengths of edging are long and heavy, so this can cost more than a small parcel. If you are unsure about a size or a quantity, email us before you order and we will help you work it out. Refunds On a change of mind return, your refund covers the price you paid for the goods. The original delivery charge, and any amount you paid for Express Delivery, is not refunded. Nothing is charged for handling, restocking or cancelling. We process your refund within 24 to 48 hours of receiving the goods back. The refund goes back the way you paid, to your card or your PayPal account, or we can hold it as credit against a future order if you ask us to. Card providers and PayPal usually take a few more working days to show it on your statement. Cancelling before your order ships You can cancel any order free of charge until it ships. If your order has been paid and you need to change or cancel it, contact us within 12 hours at theteam@customersupport.care with your order number, because most orders are dispatched within 2 working days of ordering. If your order has already shipped we cannot stop it, but you can still return it under our 15 day policy once it arrives. If we cancel your order ourselves, for example because an item is out of stock, you get a full refund. Damaged, incorrect or missing orders This applies to everything we sell, separately from the 15 days above, and costs you nothing. Damaged items or missing parts. If a product arrives damaged, or with parts missing, please tell us straight away. Incorrect item sent. If you receive something different from what you ordered, please tell us straight away. Order not received. If your order does not arrive, please tell us straight away. Email theteam@customersupport.care with your order number. Photographs of the item and the packaging help us take it up with the courier, so they speed things along, but they are not a condition of your rights. We put it right with a replacement or a refund, and we pay any return postage. Faulty or not as described Nothing on this page limits your rights here. Under the Consumer Guarantees Act 1993, the goods we sell you must be of acceptable quality, fit for their purpose and match their description. If they are not, we will put it right with a repair, a replacement or a refund. If the problem is serious, you can choose to reject the goods and have a refund or a replacement. The Fair Trading Act 1986 also protects you from misleading descriptions. We pay the cost of returning faulty goods. Questions and complaints Our customer support inbox is open around the clock, and we do our very best to reply to support emails within 24 hours. If you have a question about this returns and refunds policy, email caseresolution@customersupport.care . If you are unhappy with how we have handled a return, see our complaints handling policy . Consumer Protection gives free information about your consumer rights at consumerprotection.govt.nz . Nothing on this page limits your rights under the Consumer Guarantees Act 1993.",
    "url": "https://lawnlevelrake.co.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Lawn Level Company New Zealand collects, uses, shares and protects your personal information under the New Zealand Privacy Act 2020, including cookies and analytics, and how to complain to the Office of the Privacy Commissioner.",
    "content": "Privacy Policy Last updated 21 October 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order. This Privacy Policy explains how Lawn Level Company New Zealand (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit lawnlevelrake.co.nz or buy from us. If you have any questions about this policy or your information, contact us any time at theteam@customersupport.care . Who is responsible for your information Caruso Consulting Co Ltd is responsible for the personal information we collect through this site. We follow the New Zealand Privacy Act 2020. Privacy questions and requests are handled by our team at theteam@customersupport.care . Information we collect We only collect what we need to run the store and look after you. When you place an order : your name, email address, phone number, delivery address (street, suburb, town or city, region and postcode), any order notes, what you bought, the delivery method you chose, any discount code you used, and the amount you paid. Payment information : card payments are handled by Stripe Checkout and PayPal payments by PayPal, on their own systems. We receive confirmation that the payment went through and a payment reference. We never receive or store your card details. When you contact us : your name, email address, your message and anything you choose to include, whether you email us, use our contact or wholesale quote form, or leave feedback on our review page. When you use the chat assistant : the messages you type into it. When you browse : our hosting provider handles your IP address and basic details of each request so it can deliver pages to you. Google Analytics records things like the pages you visit, how you arrived, and your device and browser type, and Google Ads and Microsoft Advertising record whether your visit or order came from one of our ads. You can turn these off from the \"Cookie settings\" link in our footer. Why we use it To process, pack and deliver your order, and to send your order confirmation and shipping emails. To answer your questions and handle returns, refunds and complaints. To keep the business and accounting records the law requires. To prevent fraud and keep the store secure. To understand how the site is used and which of our ads work. Marketing email We send marketing email only if you have agreed to receive it, and every message includes a way to unsubscribe. You can also ask us to stop at any time by emailing theteam@customersupport.care . Order confirmations and delivery updates are not marketing and are sent to every customer. Who we share it with We share personal information only with the service providers we need to run the store, and only what each one needs: Stripe and PayPal , who take your payment. Vercel , who hosts this website and runs our checkout. Supabase , where our order records are stored. Resend , who sends our order emails. The warehouse and courier that pack and deliver your order, who receive the details needed to deliver it, such as your name, delivery address and phone number. Google , for Google Analytics and Google Ads. Our pages also load their typefaces from Google Fonts, which means your browser connects to Google's servers. Microsoft , for Microsoft Advertising. IntellextAI , who provides the chat assistant on our pages. Our form system , served from app-marketing-command-centre.vercel.app, which receives what you send through our contact, wholesale quote and review feedback forms. We may also disclose information where the law requires it. We do not sell your personal information. Information stored outside New Zealand Our company is based in Thailand, and several of the service providers above store or process information in other countries. This means your information may be held outside New Zealand. If you would like details of where, email us. Cookies and browser storage Your cart and any discount code you apply are kept in your own browser's local storage, not on our servers. You can turn analytics and advertising cookies off at any time from the \"Cookie settings\" link in our footer. The full detail is on our Cookie Policy page. How long we keep it We keep order records for as long as business and accounting record-keeping requires. We keep messages and enquiries while they are useful. When we no longer need personal information, we delete it or make it anonymous. Your rights Under the Privacy Act 2020 you can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. To make a request, email theteam@customersupport.care . We may need to confirm who you are before we act on it, and we will respond within 20 working days. If you are not happy with how we have handled your information, please tell us first so we can try to fix it. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz . Keeping it secure This site uses an encrypted (HTTPS) connection, and your card details are handled by Stripe and PayPal rather than by us. Access to order records is limited to the people who need it. No method of sending or storing information over the internet is completely secure, but we take care to protect yours. Children's privacy Our store is for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us so we can remove it. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new \"last updated\" date. Contact us Lawn Level Company New Zealand, a division of Caruso Consulting Co Ltd New Zealand administration office: 3 Glenside Crescent, Eden Terrace, Auckland 1010, New Zealand Registered office: Company registration: 0765554000332 Email: theteam@customersupport.care : +66 (0) 98 391 3877",
    "url": "https://lawnlevelrake.co.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Lawn Level Company New Zealand, governed by New Zealand law without removing any right under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.",
    "content": "Terms & Conditions Last updated 21 October 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order. These Terms & Conditions apply when you use lawnlevelrake.co.nz and when you buy from Lawn Level Company New Zealand , a division of Caruso Consulting Co Ltd, a company incorporated in Thailand (\"we\", \"us\" or \"our\"). By browsing or using this site, or by placing an order, you agree to these terms. Please read them before you order. Who you are buying from Lawn Level Company New Zealand is a division of Caruso Consulting Co Ltd. We sell online only. We do not have a physical shop or showroom. Our contact details are at the bottom of this page. Using this website We give you a limited, personal permission to use this site to shop with us. You cannot transfer that permission to anyone else, and we can withdraw it. It does not cover commercial use, or use on behalf of another person or business, unless we have agreed to that in writing first. If you break these terms, the permission ends straight away. When you use this site, you agree that you will not: Use it in any way that breaks the law. Upload or send anything that contains viruses or other harmful code. Post or send anything that is defamatory, threatening, obscene or discriminatory, or that could lead to a civil claim or a criminal charge. Post or send anything that breaks someone else's copyright, trademark or other rights. Try to get into our systems without permission, or interfere with how the site works or how secure it is. Copy, reproduce, sell, change, reverse-engineer or otherwise exploit the site or any part of it without our written permission. Give false information or pretend to be someone else. By using this site you confirm that you are 18 or older. If you are under 18, please use this site only with a parent or legal guardian. Our content Everything on this site, including our name (Lawn Level Company New Zealand), logo, text, images, photographs, illustrations, designs, icons and videos, belongs to us or to the people who license it to us. It is here for your personal, non-commercial use while you shop. Products & descriptions We take care to describe our products accurately, including materials, grate widths and dimensions. Product photos are for illustration, and slight differences in colour and finish can occur. Prices & discounts All prices are in New Zealand dollars. The total shown in your cart, made up of the item prices and any delivery charge, is the price you pay at checkout. We work to keep prices correct. If we find an error in the price of an order you have placed, we will contact you before we dispatch it and ask whether you want to go ahead at the correct price. Discount codes take money off the goods only, never off delivery. For example, the valued-customer code gives 15% off the items in your cart. Free delivery is based on your goods total after any discount. Ordering Your order is an offer. Placing an order is an offer to buy. The contract is made when we dispatch your order. Processing. Once your payment has cleared, orders are dispatched within 2 working days. Your details. Please give us a correct delivery address, email address and phone number. We deliver to addresses in New Zealand only, and we are not responsible for delays or failed deliveries caused by wrong details. Orders we cannot accept. We may refuse or cancel an order, for example when an item is out of stock, when we suspect fraud, or when we believe the order breaks the law. If we cancel an order you have paid for, we refund you in full. Cancelling an order You can cancel an order free of charge until it has shipped. Please contact us within 12 hours of ordering, because most orders are dispatched within 2 working days. After it arrives, our change of mind policy gives you 15 days from delivery to return an item. The full detail is on our Refunds & Returns page. Payment & security You pay in full at checkout, by card through Stripe Checkout or by PayPal, over an encrypted connection. Your card details go straight to Stripe or PayPal. We never receive or store them. We process your order once the payment is authorised. Shipping, returns & refunds Delivery costs, delivery times and tracking are set out on our Shipping page. Returns, refunds and cancellations are set out on our Refunds & Returns page. Both pages form part of these terms. Contacting us Email is the best way to reach us, and you can write at any time. We do our very best to reply to support emails within 24 hours. Your consumer rights Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other New Zealand law that cannot be set aside by agreement. If anything in these terms conflicts with such a right, the right wins. Limitation of liability To the extent the law allows: Our total liability arising from an order is limited to the amount you paid for the goods in that order. We are not liable for indirect or consequential losses, or for loss of profit, data or opportunity. We do not promise that the website will always be available, uninterrupted or free of errors. Nothing in these terms excludes or limits our liability for anything the law does not allow us to exclude or limit, including your rights under the Consumer Guarantees Act 1993. More detail is on our Limited Liability Indemnity page, which also forms part of these terms. Governing law These terms are governed by New Zealand law, and the New Zealand courts can hear disputes about them. You can also take a claim to the Disputes Tribunal. This does not take away any protection you have as a consumer that cannot be set aside by agreement. Changes to these terms We may change this site and these terms at any time. The version on this page when you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care . Our team is happy to help. Contact us Lawn Level Company New Zealand, a division of Caruso Consulting Co Ltd New Zealand administration office: 3 Glenside Crescent, Eden Terrace, Auckland 1010, New Zealand Registered office: Company registration: 0765554000332 Email: theteam@customersupport.care : +66 (0) 98 391 3877",
    "url": "https://lawnlevelrake.co.nz/terms-and-conditions/"
  }
}